Staff Development

The importance of training and development in the spa industry has become a vital part of our business. Seeing an overall lack of trained or seasoned spa personnel in most spas today, believe has made a commitment to fill the void in the industry.

We have created training modules to fit many needs and offer tailored training for spas that wish to achieve results.

Spa Director Development Program – Whether a spa has specific training needs or a tailored mentoring program for the management team; believe has the tools for you to achieve high level performance and results in the field. Each client is dealt with on a case-by-case basis to ensure individualised service.

Standard Operational Procedures (SOP) – Written instructions documenting how to perform a  routine activity to maintain the quality of the spa experience

Education – Driving retail sales through educating clients and building a customer profile and database.

Guest Service Excellence – The key to any memorable spa visit is excellent guest service. We at believe pride ourselves in assisting spas to deliver beyond the guest expectation. Geared specifically at the spa savvy clientele of today, we have taken the same discriminating approach to our training program. Works hand in hand with resort, hotel and other guest service programs already in place.

Treatment Provider Training – From the basic room set-up, guest introduction; assessment and consistent delivery of service to follow up. All of these items begin to create an important factor for your spa. The results of this training are a consistency in levels of service which create your reputation.

Treatment Modality Training – Extraordinary service by creating signature moves and touches.

  • Hydrotherapy, Aromatherapy
  • Body treatments (Body Wraps and Polishes)
  • Warm Stone Therapy Training
  • Ayurvedic Treatment Training

Spa History, Origin and Theory – The evolution of what one considers a spa has changed dramatically. With every new spa opening, we find spas pushing the envelope to offer more of an experience. This program is designed for all levels including owners, executive committees and spa teams. A great program for pre-opening and spa culture training to help educate employees in spa knowledge assisting the team in “knowing their product”. Important foundations are goal setting, retail, personal services, and building loyalty. Also available are specific modality training for massage therapists and aestheticians.