Secret Shopper Service

believe provides a thorough Secret Shopper service that encompasses a wide overview of your spa.

This service will illustrate what your customers’ experience is when visiting the spa from the booking of their appointment to the aftercare assurances of service, (what goes on behind closed doors and in the treatment room).  believe offers you the full secret shopper evaluation covering:

  • Spa facilities and guest through flow
  • Spa products, equipment, furniture and fittings
  • Spa menu
  • Health and safety
  • Ambience
  • Efficiency, sales and revenue generation
  • Treatment quality
  • Guest care, comfort and satisfaction

Following this report  believe also provides guidance with recommendations and solutions, and will explain which other believe services you may require to facilitate any required improvements to achieve Mobil and AAA five star rating. believe thoroughly assesses the spa site. Our design development will include recommendations on:

  • Optimum spatial flow and adjacency
  • Profitable space planning and circulation
  • Advice on final programming, guest and staff flow

Our Design Development and Construction Review services include:

  • Specifications for interior finish, millwork, cabinetry, electrical and lighting
  • Detailed surveying of equipment and inventory
  • Review and critique of architectural and design plans
  • Participation in design meetings and budgetary planning
  • Technical advice and integration information
  • Ongoing creative input
  • Assistance with landscaping, water features and communal areas
  • Review and recommendation for signage and graphics packages
  • Review of plans for Electric, AV, Computer and Phone, Plumbing, Lighting, Furniture, Case and Millwork
  • Continuously updated financial projections
  • Knowledge of essential specifications such as, mechanical, electrical and plumbing (MEP), furniture, fixtures and equipment (FFE) and operating supplies and equipment (OS&E)